FAQs Signature Wellness | Charlotte and Belmont, NC - Bioidentical Hormone (BHRT) | Functional Medicine | PRP | MedSpa

If you want to find the root cause of your symptoms and optimize your health so you can finally get well, avoid use of prescription medicines and love the way you feel, then our program may just be what you’ve been looking for all along. Just know that it takes a serious commitment to make the changes necessary to transform your health once and for all.

During the discovery call, we’ll determine whether partnering with our team is the best next step for you. We’ll go over any questions you may have about our approach, and how it differs from what you’ve tried before – so you feel comfortable about the journey ahead.

Ahead of your initial appointment, you will complete our health history forms so we can properly review your history and past lab results ahead of time. During the appointment, we will review your medical history so that we can arrive at a baseline assessment of your overall health and nutritional status.

We’ll help you understand the most likely causes of your current health issues, and explain how we can help.  Together we’ll determine which of our wellness programs is the best fit for you.

We start with an in-depth analysis of where you are today. Based on your medical history and your goals, you’ll undergo a series of sophisticated and comprehensive tests to assess your current hormonal balance, your nutritional status, your stress levels and your risk for chronic disease.

Once the lab analysis is complete, we’ll prepare a personalized wellness program to meet your goals and address any current health issues and symptoms. Depending on the program this may include one of our specialized nutrition or weight loss programs, lifestyle and stress management counseling, a tailored regimen of pharmaceutical grade nutritional supplements, and bio-identical hormone therapy where appropriate. Then together, we’ll get to work.

Our team at Signature Wellness strives to provide you with the most effective and medically advanced techniques available. We are here for you… to help you finally reach your desired health goals.

STEP 1: Schedule a free discovery call 

Contact us by phone or use our online form to schedule your discovery call.  Our patient coordinator will help you understand how our programs work and answer your questions so you can determine whether we seem like a good fit for you right now.

STEP 2: Initial Evaluation

You’ll meet with Dr Deb or one of our Nurse Practitioners to  review your history in detail.  They will explain the most likely factors that are holding you back from feeling your best and how we can help get you answers and results.  Together, you’ll determine which of our wellness programs will be the best to reach your goals. 

STEP 3: Testing

Comprehensive lab work will be ordered based on your personal symptoms and history, and which program you select.  We will do bloodwork, but we may also request urine, saliva or stool tests, depending on your issues. 

STEP 4: Starting Treatment

Before your follow up appointment, our team will analyze your lab results and prepare a personalized wellness plan for you.  

At your  appointment, we will explain all the results so you will understand what is going on in your body, why is it happening and what can be done about it. We want to empower you to be in control of your own wellness! 

We will review the recommended treatment options in your plan, including nutrition and lifestyle strategies, personalized nutritional supplements and bioidentical hormone replacement where appropriate.  

STEP 5: Follow-Up 

Wellness is not an event. It is a process.

Our team will mentor you through your journey, to make sure that you have all the information you need and that you are making progress towards to your goals.  

We are here to ensure your success! 

We have several different programs depending on your goals and health issues, and the programs start at $2997.  If we decide together that you’re a good fit for one of our programs, your initial appointment fee of $87 will automatically be credited to the total. 

Our patients find that our programs are an important investment. By improving your health now, you’ll likely save a LOT in the future:  less co-pays on prescription drugs, less Emergency Room visits, fewer expensive lab tests, CT scans and colonoscopies.  You’ll enjoy better quality of life, plus potentially avoid years of side effects from unnecessary drugs and surgeries! 

Because our services go far beyond what you typically get at your doctor’s office, we are not able to participate with insurance.  We work for you, not your insurance company! 

Our services may be eligible for insurance reimbursement as an out of network service, but we can’t guarantee reimbursement.  The services are covered under HSA and Flex Spending plans, but are NOT eligible for reimbursement from Medicare or Medicaid. 

We will work with you to help you find a program that fits in your budget and we have a variety of payment options to help you get the care you need. 

Whenever possible, we choose lab tests that will be covered by your health insurance.  Some of the labs we use for advanced testing do not participate with insurance, and these labs are included in your program.

Hormone replacement prescriptions may be covered, with the exception of  custom compounded preparations (which are often not covered).  

We will discuss a range of choices, including compounded or regular prescriptions,  so you can choose which option you prefer. 

We are happy to do the initial appointment in one of our offices, either in South Charlotte at the Arboretum or in Belmont, or by a video appointment from the comfort of your own home.

Some people feel results within days. Most feel results within one month. The results of our treatment are associated with what you don’t feel (fatigue, irritability, depression, etc!)

Optimizing your health is a process.  Once we decide together which program is best for you, the appropriate lab work will be included, along with everything else you need to succeed – nutritional supplements, nutrition plan, ongoing care. We work with you over time, and walk you through the process to make sure that you’re successful. 

Our Optimal Wellness Program offers a more comprehensive evaluation with ongoing mentoring and support. This program is most appropriate for anyone wanting a more comprehensive evaluation, needing to lose weight, or those with chronic health conditions.

If you are healthy and have good lifestyle habits, but want to be preventive and proactive, then we recommend our Executive Wellness Program. 

We want to help you understand the available options to help get your hormones back into balance.  Bioidentical hormone replacement therapy is one option, but we also work with nutrition, lifestyle changes, herbs and nutritional supplements. 

Not everyone needs hormone replacement, but we believe that everyone deserves balanced hormones! Our goal is to help you understand what may work best for you, including your personal risks and benefits, so you can feel comfortable with your decisions. 

We don’t replace your primary care physician but we are happy to work with them (and your other doctors) as part of your healthcare team! 

Scheduling & Visits

During your initial consultation, Dr. Deb will carefully review and discuss your medical history as well as perform any needed physical exams. If you are a good candidate for our services, Dr. Deb will discuss the necessary lab tests and schedule your follow-up appointments.
The initial consultation is US$397.
If you are NOT an in-state resident, your initial visit at Signature Wellness must be in person. After the first visit, all follow up visits can be conducted by phone or virtually using our secure video channel if you choose.
Patients have unlimited email access with our Signature Wellness provider team. However, if an email question or request is deemed by one of our staff to be too complicated or involved for a response via email they may, at their discretion, require that the patient schedule a phone, telemedicine or in person visit instead of responding via email.
There is a 24-hour cancellation policy for all appointments with an Signature Wellness doctor, health coach, or team member. Canceling within 24-hours will result in a $50 charge to the credit card on file. No-shows: If you do not show up to a phone, video/telemedicine or in person appointment without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool on the patient portal, you will be charged $100 to the card on file.

Billing & Insurance

For many of our patients, we can take the place of a primary care physician. Because you can message us online during business hours, we are often able to take care of acute requests. For example, prescribing an antibiotic for a minor infection such as a sinus infection.

It is important to note the following however:

  1. We do not fulfill an insurance company’s requirement for an in network primary care physician as we are not in-network with any insurance plan.
  2. We are not available for same-day acute emergency appointments, please call 911 or your primary care doctor.
  3. We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.

The cost of any services provided by Signature Wellness which are not included in the episode of care fee will be billed to you directly.

Non-Signature Wellness medical expenses such as lab tests and prescription medications may be covered by a member’s health insurance plan per that plan’s rules.

Signature Wellness will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.

We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There may be procedures or lab tests that are not covered depending on your plan’s rules.

  • Most lab tests ordered by a Signature Wellness physician will be billed directly to your insurance by the lab.
  • Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance and in these cases you will be charged a fee for a particular test by the lab or through Signature Wellness.
  • The specific tests ordered will be personalized to you based on your initial evaluation with an Signature Wellness doctor and may include blood saliva urine or stool testing.
  • We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
  • You are under no obligation to purchase any specialty testing.
  • Should any lab results indicate you may need further testing you will be directed to continue your care with your primary care physician or a relevant specialist, or should you choose you may continue to work with your Signature Wellness physician.
  • At home test kits: If a lab test kit is mailed to you by Signature Wellness, you will be charged the day the kit is mailed.
  • If your particular insurance company only pays for blood work done at a particular lab facility like LabCorp, you must inform us of this in advance of having blood work done. Most insurance plans cover labs done by major national labs – however, including Bioreference, which is a lab often used by Signature Wellness Health because of their favorable pricing policies for patients.

Take The First Step On Your

Journey Back To Health

Looking to explore our programs or learn more about your individual case? Our patient coordinator is standing by, to help you to learn more about our process.

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